Refund policy

30-Day Satisfaction Guarantee

If you're not completely satisfied with your purchase, you may request a return or exchange within 30 days of receiving your order.

 

Eligibility Criteria

  • Items must be unused, unworn, and in their original packaging.

  • Returns must be initiated within 30 days of delivery.

  • Proof of purchase is required.

Return Process

  • Contact our customer support at [insert here] OR at our toll free phone number [phone] with your order number and reason for return.

  • Our team will provide you with return instructions and the appropriate return address.

  • Ship the item(s) back to the provided address: [adress]

  • Once we receive and inspect the returned item(s), we will process your refund or exchange.

Refunds

  • Refunds will be issued to the original payment method.

  • Please allow 5–7 business days for the refund to reflect in your account.

Exchanges

  • Exchanges are subject to product availability.

  • If the desired item is out of stock, a refund will be issued instead.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item arrived damaged or defective.

 

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with photos of the product. We will arrange for a replacement or refund at no additional cost to you.

Non-Returnable Items
Certain items, such as gift cards and clearance items, may be non-returnable. This will be indicated on the product page.