Privacy policy

Privacy Policy
Last updated: September 5, 2026

o-lemon operates this website to sell wellness products to customers in the United Kingdom. This policy explains what personal information we collect, how we use it, and the choices you have. It applies whenever you visit our site, place an order, or contact us.

We know this is a sensitive product category. We handle your information with that in mind, not just to meet the legal minimum.

Information we collect

  • Contact details: name, address, phone number, email.
  • Order details: what you buy, order history, returns and exchanges.
  • Payment details: we do not store your card number. Payment is processed directly by our payment provider.
  • Communications: anything you send us, for example a support email.
  • Device and usage data: your IP address, browser type, and how you use our site.

Where this information comes from

  • Directly from you, when you place an order, contact us, or sign up for emails.
  • Automatically from your device and browser when you visit our site.
  • From service providers who help us run our store, such as our payment processor and delivery couriers.

How we use it

  • To process and deliver your order, and handle returns or refunds.
  • To answer your questions and provide support.
  • To send you order updates and, if you opt in, marketing emails.
  • To keep our site secure and prevent fraud.
  • To meet our legal obligations.

Marketing and advertising
We may share limited information about your visits to our site, such as pages viewed or items added to your basket, with advertising platforms including Meta and TikTok. This helps us and them show you relevant ads. We do not intentionally share information that would let these platforms identify you as having purchased a specific intimate wellness product, and we are working to keep this to a minimum. You can ask us to stop this kind of sharing at any time. See Your rights below.

Discretion
Your billing statement and package will not reference the specific product you ordered. For more detail, see our Shipping page.

Cookies
When you visit our site, you can choose which cookies to allow. You can change your choice at any time in your cookie settings, usually shown at the bottom of the page.

Who we share information with

  • Shopify, our e-commerce platform, and the service providers it uses to run our store, such as payments, hosting, and fulfilment.
  • Delivery couriers, so your order can reach you.
  • Advertising platforms, limited as described above.
  • Law enforcement or regulators, only where we are legally required to.
  • If o-lemon is sold, merges with another company, or closes, your information may be transferred as part of that transaction. You would still be protected by this policy or one that offers the same protections.
    We do not sell your personal information.

Where your information is held
o-lemon is based in Israel. When your information is transferred there from the UK, we rely on the UK's recognition of Israel as a country with an adequate level of data protection. This means your information gets a level of protection similar to what it would get in the UK.

How long we keep it
We keep your information for as long as we need it to fulfil your order, meet our legal and tax obligations, and resolve any disputes. After that, we delete it or make it anonymous.

Your rights
Under UK data protection law, you have the right to:

  • Ask what personal information we hold about you.
  • Ask us to correct or delete it.
  • Ask us to restrict or object to certain uses.
  • Ask for a copy of your information in a portable format.
  • Opt out of marketing at any time, using the unsubscribe link in any email.
  • Opt out of personalised advertising, by contacting us at connect@o-lemon.com.
    To use any of these rights, email connect@o-lemon.com. We will respond within one month.
    If you are not satisfied with our response, you can complain to the UK Information Commissioner's Office at ico.org.uk.

Children
Our products and this site are for adults. We do not knowingly collect information from anyone under 18. If you believe a child has given us their information, contact us and we will delete it.

Security
We use reasonable technical and organisational measures to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Changes to this policy
We may update this policy from time to time. We will post any changes here and update the date at the top.

Contact
Email: connect@o-lemon.com
Phone/messages: +972 3-375-1165, leave a message and we will reply by email within 1 working day.